Return Policy and Exchanges

All of our products are backed by a 100% money-back guarantee (excluding any shipping & handling charges incurred by Maya Cashmere)

Your satisfaction is our top priority, and we want to ensure you are fully pleased with your purchase. If, for any reason, you find yourself dissatisfied, we are happy to offer returns under the following guidelines:

We want you to be completely happy with your purchase. If you are not satisfied, we are happy to offer returns under the following conditions.

Eligibility for Return:

  • The item must be in brand new, unworn condition with the original tags still attached.
  • It must be in its original packaging, without any damage, scents, or stains.
  • The return must be requested within 7 days of the date the item was delivered to you.

How to Initiate a Return:

  1. Contact Us: Please email our customer service team at info@mayacashmere.com  within the 7-day window. Include your order number and the reason for the return.
  2. Pack the Item: Securely pack the unworn shawl, with all original tags and packaging, for shipment.
  3. Ship It Back: Mail the package to the address we provide. We recommend using a trackable shipping service, as you are responsible for the item until it reaches us. Customer is responsible for retrun shipping charges.

Refund Process:

  • Once we receive the item and verify it meets our return conditions, we will process your refund to the original payment method.
  • Please allow 5-7 business days for the refund to appear in your account after it is processed.
  • Please note: The original cost of shipping is non-refundable.

Non-Returnable Items:

  • Items that have been worn, washed, or have damaged or removed tags.
  • Items that are not in their original condition.
  • Items purchased on final sale or clearance.

Exchanges:
We currently offer exchanges for a different color or style of the same value, subject to stock availability. Please specify your desired exchange item when you contact us.

In the event an item is damaged during shipping, we will need to file a claim with the shipping company before we can process a refund. Any damaged product must be reported to us within 48 hours of receiving your package. During this time it will be important to hold on to the original packaging material for the shipping company to process the claim. Once they determine the damage occurred in transit, we will issue a complete refund.